Every customer is liable to initiate a telephonic/sms request for refund of the received product/s –
Order cancellation is accepted within 3 days from payment. Post 3 days cancellation not accepted.
If the good delivered is damaged beforehand.
If the delivered variety is different from ordered variety.
If the delivered item is less quantity than the ordered quantity.
To initiate the process of refund, the customer should send a picture of the damaged/faulty good via email
(firstname.lastname@example.org) or contact through telephone or through whatsaap.
After the customer gets in touch with us, the process of refund is initiated by The adeniumhub team with
The refund request must be made within 2-3 hours of product delivery.
If the customer has filed for a refund, the paid amount is duly returned back to the customer’s bank
account/online wallet within 5-7 business days.
The customer is kept updated throughout the refund/exchange process via email/SMS.
For further assistance, the customer can get in touch with a customer care executive.